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Email

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LinkedIn

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Phone

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Portfolio

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Profile Summary

Organized and detail-oriented professional with expertise in Operations Management, Project & Program Administration, and People Operations. Skilled in streamlining processes, coordinating project schedules, and ensuring organizational efficiency. Proficient in Asana, Trello, Jira, ClickUp, MS Project, and advanced Excel for data analysis and project management, with strong communication and problem-solving skills. An agile learner, with mastery of Google Workspace, Microsoft Office, and Canva. Committed to supporting growth and achieving operational excellence while enabling teams to focus on strategic objectives.

Experience

Community Manager

Google Developer Group (GDG) Babcock

2023 - 2024

• Membership Growth & Engagement: KPI monitoring and team development initiatives that led to a 44% increase in membership over ten months, fostering a vibrant tech community.
• Project Coordination: Led planning and technical support teams for high-profile events, including BUSA FinTech Week, where rapid response protocols resolved over 90% of issues within 24 hours for 250+ attendees.
• Stakeholder Relationship Management: Managed CRM operations using Bevy software, optimizing ticket tracking and response times, and maintaining a comprehensive record of member interactions to drive engagement and retention.
• Recruitment Optimization: Created a standardized interview resource toolkit, including question banks and assessment scorecards, which improved recruitment efficiency and reduced onboarding time for new Team Leads.
• Newsletter Editor: Increased community engagement by overseeing the bi-weekly newsletter, resulting in a 44% growth in membership at July 2024.

Marketing & Comms

Assistant Team Lead

Google Developer Group (GDG) Babcock

2022 - 2023

• Technical Support & Documentation: Implemented and documented first-level technical support processes for community members, resolving 95% of inquiries within 48 hours and creating a knowledge base that decreased repeat issues significantly.
• Social Media & Brand Management: Supervised a team of seven in managing multiple social platforms, standardizing brand voice, and increasing digital engagement by 15% through targeted campaigns.
• Process Improvement in Team Operations: Oversaw daily team operations, ensuring all projects met timelines and resource requirements, while also managing a task prioritization system that boosted project delivery efficiency.

Program Strategist

HopeFM Radio Station

Jan. 2022 - Jan. 2024

• Content Strategy & Production: Planned and produced engaging live shows, securing 30+ guest speakers and increasing youth audience retention across southwestern Nigeria by 20% through strategically designed program schedules.